Privacy Policy

OVERVIEW

At the ArkPro™ Agency Pty Ltd, we take our privacy obligations seriously and we are committed to making sure that we handle personal information in accordance with Australian Privacy Principles (APPs), which are contained in the Privacy Act 1988 (Privacy Act).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from https://arkpro.agency (the “Site”).

Personal information is defined in the Privacy Act to mean "any information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether or not the information or opinion is recorded in a material form."

By providing personal information to us, you consent to our collection, storage, use and disclose of your personal information in accordance with this privacy policy. We may change this privacy policy from time to time by posting an updated copy on our website and we encourage you to check our website regularly to ensure that you are aware of our most current privacy policy. (The version date is included at the end of this text.)

VISITOR INFORMATION WE COLLECT

As a Visitor, you can browse our Website or social media pages to find out more about us and our services. You are not required to provide us with any personal information as a Visitor.

TYPES OF PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, device identity and type, page view statistics, advertising data, and standard web log information; some of the cookies that are installed on your device, and any other information provided by you to us via this website or our online presence, or otherwise required by us or provided by you.

As you browse the Site, we collect information about the individual web pages or services that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
• “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name; information about your requirements; information about your business or personal circumstances; mailing or street address; social media information; information in connection with client surveys, questionnaires, and promotions; payment information (including credit card numbers, PayPal account details); email address; and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW WE COLLECT PERSONAL INFORMATION & WHERE IT IS STORED

We may collect personal information either directly from you, or from third parties, including where you:

• contact us through our website;
• communicate with us via email, telephone, SMS, social applications (such as Facebook, Instagram, LinkedIn, Twitter, WhatsApp) or otherwise;
• interact with our website, social applications, services, content, and advertising; and
• engage our business or enquire as to a potential purchase from our business.

We may also collect personal information from you when you use or access our website or our social media pages. This may be done through the use of web analytics tools (including Google Analytics), ‘cookies’ or other similar tracking technologies that allow us to track and analyse your website usage. Cookies are small files that store information on your computer, mobile phone, or other device and enable and allow the creator of the cookie to identify when you visit different websites.

If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

WHY WE NEED TO COLLECT YOUR PERSONAL INFORMATION

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information for the following purposes:

• to respond to your requests for consultations, quotes or project management advice;
• screen our orders for potential risk or fraud
• to provide services or information to you;
• for record-keeping and administrative purposes;
• to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing services to you;
• to improve and optimise our service offering and customer experience;
• to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
• to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
• to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; 
• to consider an application of engagement from you; and
• when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

HOW WE USE & WHY WE SHARE YOUR PERSONAL INFORMATION

We may disclose your personal information to contractors, cloud providers, and other third parties located outside Australia. If we do so, we will take reasonable steps to ensure that any overseas recipient deals with such personal information in a manner consistent with the APPs.

We may share your Personal Information with third parties to help us use your information, as described above. For example, we use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/

You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

SECURITY

We take reasonable steps to ensure your personal information is secure and protected from misuse or unauthorised access. Our information technology systems are password protected, and we use a range of administrative and technical measures to protect these systems. However, we cannot provide an absolute guarantee of the security of your personal information.

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

Our website may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

REQUESTING ACCESS OR CORRECTING YOUR PERSONAL INFORMATION

If you wish to request access to the personal information we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

COMPLAINTS

If you would like to make a complaint about how we handle your personal information, please contact us using the details set out below including your name and contact details. We will investigate your complaint promptly and respond to you within a reasonable time and in accordance with our legal obligations.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our information handling practices or for other operational, legal or regulatory reasons.

Updates to our Privacy Policy will be publicised on our website and through email.

Our privacy policy was last updated on February 2nd 2022.

CONTACT INFORMATION

For more information about our Privacy Policy or practices, or if you have questions, please contact us by email at info @ ArkPro.Agency or by mail using this address:

Attn: Privacy Team, ArkPro Agency

PO Box 4042

Lane Cove NSW 2066